Refund policy

RETURNS

We want you to love your ZARD piece. If something isn't right, you have 30 days from the date of delivery to request a return.

To be eligible, items must be unworn, in original condition, with the original tag still attached, and in their original packaging (pouch or box). For hygiene reasons, pierced earrings must be unworn. Items with the tag removed or cut off cannot be returned. Items marked as Final Sale and gift cards are not eligible for return or refund.

We review every return when it arrives at our warehouse. If an item comes back worn, damaged, without its tag, or otherwise outside this policy, we may decline the refund and will contact you about next steps.

Starting a return is easy: log in to your account, open the order, and select Request a return — we'll approve it within 1 business day and email you simple instructions with the return address for our warehouse in Burbank, California. Prefer email? Just write to us at info@zardjewelry.com with your order number.

Return shipping is paid by the customer. Please use a tracked shipping service and email the tracking number together with your order number to info@zardjewelry.com. We can't be responsible for returns lost in transit. Items sent back without first requesting a return will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, email us at info@zardjewelry.com within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund, including shipping — and you won't need to send anything back.

THE ZARD 12-MONTH PROMISE

Our jewelry is made to be worn. If a clasp, closure, or setting fails, or a stone falls out because of a manufacturing defect within 12 months of normal wear, we'll replace your piece once, free of charge. Email us a photo at info@zardjewelry.com to start a claim. The promise covers manufacturing defects only — normal wear, scratches, loss, and plating or enamel wear caused by contact with water, perfume, lotions, or chemicals are not included.

REFUNDS

Once your return is received and inspected at our warehouse (within 3 business days of receiving it), we'll notify you by email and issue your refund to the original payment method within 10 business days. Original shipping charges are non-refundable. Depending on your bank, it may take a few additional days for the refund to appear on your statement. If more than 15 business days have passed since we received your return, contact us at info@zardjewelry.com.

EXCHANGES

We don't offer direct exchanges. Need a different size? Return your piece for a refund and place a new order — it's the fastest way. ZARD rings and bracelets follow standard U.S. sizing; see our Size Guide before ordering.