Shipping policy

WHERE WE SHIP FROM

Every ZARD order ships from our warehouse in Los Angeles, California. Orders are packed and processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed over the weekend are processed on the next business day.

U.S. SHIPPING OPTIONS

We currently ship within the United States only. All orders are shipped via USPS. Choose the option that works best for you at checkout:

Shipping Method	Estimated Delivery*	Cost
USPS Ground Advantage	2–5 business days	Free
USPS Priority Mail	1–3 business days	Calculated at checkout
USPS Priority Mail Express	1–2 business days	Calculated at checkout

*Delivery estimates count from the day your order ships, not the day it is placed. West Coast orders usually arrive sooner; East Coast, Alaska, Hawaii, and U.S. territories may take a few additional days. Delivery times are provided by USPS and may vary during holidays and peak seasons.

TRACKING YOUR ORDER

As soon as your order ships, we'll email you a confirmation with a tracking number. Tracking information may take up to 24 hours to update after the package is scanned by USPS. You can also view your order status anytime by logging in to your account.

SHIPPING ADDRESS

Please double-check your shipping address before placing your order. We're unable to change the address once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment; additional shipping charges may apply.

LOST, DELAYED, OR DAMAGED PACKAGES

If your tracking hasn't updated for more than 7 business days, or your package shows as delivered but hasn't arrived, please check with neighbors and your local post office first, then email us at info@zardjewelry.com with your order number and we'll help track it down. If your order arrives damaged, email us within 7 days of delivery with a photo and your order number — see our Refund Policy for details.

QUESTIONS?

We're happy to help. Reach us at info@zardjewelry.com.